Patterns
Q. I'm looking for a specific pattern.
How can I find it?
Click on “Search For Patterns” on the
left menu. On the Pattern Catalog page,
select your search options and click the
“Submit Search” button. A list of
patterns matching your search options
will be displayed. Click on a thumbnail
picture to view a larger picture and
details about the pattern.
Q. How do I
order?
Click on the thumbnail
pictures in the Pattern Catalog, which
will take you to a larger picture and
details about the pattern. Click “Add to
Cart” to add the pattern to your
Shopping Cart and view its contents. You
can now Continue Shopping and add more
patterns to your Cart or check out and
complete your purchase by clicking one
of the Check Out buttons.
Q.
How do I get the pattern?
Once you pay for the selected pattern(s),
you will be taken to your Member Area
where you can view recent purchases
and get your pattern(s). Click on the
“Download” link next to the pattern to
download a secure, encrypted PDF file
that contains the complete pattern. Save
the pattern PDF to your hard drive for
future reference and/or print it
immediately to knit or crochet something
wonderful!
Q. What is PDF?
Portable Document Format (PDF) is a type
of formatting that enables files to be
viewed on a variety computers regardless
of the program originally used to create
them. PDF files retain the "look and
feel" of the original document with
special formatting, graphics, and color
intact. PDF files are readable with
Adobe Acrobat Reader, an application
that can be downloaded AT NO CHARGE.
Click button below.
Q.
How do I become a member?
You will automatically become a member
after you have made your first purchase.
Q. What if I forget my password?
Click on Contact Us at the bottom of the
page and request a new password. We will
check your records and assign a new
password. If you then want to change the
new password, see “How do I change my
password?” below.
Q. How do I change my password?
You can do this with the “Edit Member
Information” link in the Member area.
Q.
What
does “errata” mean?
Simply, errata are pattern corrections.
Although designers take special care to
ensure that their patterns are accurate,
occasionally errors are found after the
pattern has been published. If an error
is detected in a pattern that you have
already purchased, you will receive an
email from The Knitting Vault informing
you of the correction.
Q. Where can I find errata/corrections
for a specific pattern?
Errata/corrections will be available as
text on the pattern description page.
Gift Certificates
Q. How do your Gift Certificates work?
Gift Certificates are a new
way for you to buy the perfect present
for knitters and crocheters.
Gift Certificates establish a
balance account for the recipient that
can be used as payment towards any items
found on The Knitting Vault.
Q. Do I
have to be a Knitting Vault member to
buy a Gift Certificate?
No. Anyone can buy a Gift
Certificate.
Q. If I
am purchasing a printable Gift
Certificate, why do I need to enter the
recipient's email address?
While purchasing a printable certificate
is the most secure method, all
Gift Certificates are linked
to the recipient's email address, which
ensures that if a Gift
Certificates code is lost or taken, the
recipient can still use it.
Q. If I
choose to have the Gift Certificate delivered via email, how
long will it take to arrive?
Gift certificates will be sent
immediately upon purchase. Please note
that since email is often sent or
received on shared or less secure
servers, The Knitting Vault bears no
responsibility for any misuse of
information.
Q. Can I
purchase a Gift Certificate
for a recipient outside of the United
States?
Yes. They are valid anywhere in the
world.
Q. Can I
include a gift card or note?
Yes. You can enter a personalized
message that will be displayed on the
Gift Certificate.
Q. How
can I spend my Gift
Certificate?
Gift Certificates can only be
redeemed to pay for The Knitting Vault
items.
To use your
certificate:
- go to
www.theknittingvault.com
- click on
patterns you wish to purchase and
add them to your shopping cart.
- check out
by clicking on Member Checkout; use
the username and password provided
on your certificate to pay for your
purchases.
Q. What
if my total purchases exceed my gift
amount?
Any balance over the amount of your
Gift Certificate can easily be
charged to a credit card at checkout.
Gift certificates are not redeemable for
cash and cannot be returned for a cash
refund.
Q. I
received a Gift Certificate.
Can I give it to someone else?
No. However, you may use your
Gift Certificate balance to
purchase other certificates.
Q. Do
Gift Certificates expire?
No.
Designer Submissions
Q. How can I submit my original designs
to The Knitting Vault?
The “Designer Area” contains all the
necessary information, including
Submission Guidelines. To view the
Submission Guidelines, click
here.
Questions/Comments
Q. Where do I submit questions, comments
or suggestions?
What you have to say is important to us.
We love your comments; welcome your
suggestions; and look forward to
answering your questions.
Click here to contact us.
Advertising
Q. How can I advertise with The Knitting
Vault?
Please contact us at
advertising@theknittingvault.com.
Q.
What are web banners?
A web banner is a form of advertising on
the internet. It is intended to attract
traffic to a website by linking them to
the website of the advertiser.
To host a web banner for The Knitting
Vault on your site, click on one of the
web banners to get the code to insert on
your site. When the popup window
appears, copy the code text and paste it
into the HTML code of the page on your
site where you would like it to appear.
Privacy Policies/Security
Q. What are The Knitting Vault’s privacy
policies?
Privacy Statement
It is The Knitting Vault’s policy to
maintain all Personal Information as
confidential. We do not share the
information you provide online with any
outside company or third party except as
may be necessary to fulfill a function
listed below:
- for the specific purpose for
which it was volunteered (for
example, to complete a product
purchase)
- to contact you about the status
of your orders
- to notify you of pattern errors
or recalls or provide other
information concerning products you
purchased
- to improve the content,
appearance and utility of the Site
- to notify you of updates to the
Site
- to send e-mail/mail offers,
announcements, or newsletters from
The Knitting Vault.
Privacy Contact Information
If you have any questions, concerns
or comments about our privacy policy you
may contact us at
info@theknittingvault.com.
Q.
How secure is the site?
Every order placed online with The
Knitting Vault is secure. We use Secure
Sockets Layer (SSL) technology to
protect the security of your online
order information. SSL encrypts your
order information so that it can only be
decoded by The Knitting Vault. You will
know that you are shopping with a secure
connection by looking at the status bar
on the bottom of your browser window
once you enter checkout. If you see an
unbroken key or a closed lock, you are
accessing a secure server. You will also
see the first characters of the site
address change from "http" to "https".
Copyright
Q. What does copyright mean and how does
it apply to knitting and crochet
patterns?
The Knitting Vault includes incredible
patterns that were created through
imagination and hard work, enabling
knitters and crocheters to produce
fabulous items for family, friends and
others we care about. Copyright laws
protect the rights of designers so they
can continue providing us with their
wonderful patterns.
This site, as well as all of the
patterns contained herein, is protected
by copyright, trademark and/or other
proprietary rights. You may not
reproduce, publish, transmit, transfer,
modify, sell, distribute or in any way
exploit any of the content.
Most of us would never intentionally
steal from others; however, many of us
may have inadvertently violated
copyrighted work. Here are two great
links that cover copyright as it
pertains to knitters and crocheters:
http://www.geocities.com/jbtocker/copyright/
http://www.girlfromauntie.com/copyright/index.html
Links
Q.
What are the links for?
The knitting and crocheting community is
large, generous and inclusive. In order
to provide you with the best possible
shopping and learning experience, The
Knitting Vault provides links to
websites of other individuals and
organizations.
Links
Disclaimer
A link does not constitute an
endorsement of the content, viewpoint,
accuracy, opinions, policies, products,
services, or accessibility of that
website. Once you link to another
website from this website, you are
subject to the terms and conditions of
that website, including, but not limited
to, its privacy policy.
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